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Do you have minimums? |
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No. While we love helping businesses, organizations, teams, and other large groups, we specialize in custom orders for individuals. However, in some cases it is less expensive to order in larger quantities. A special set-up fee of $25.00 will be charged on all hat orders when less than 12 are ordered, to do the additional set-up required to perform the stitch-out.
In addition, setup charges for screen printing small quantities would not be cost effective for you. |
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Can I order different items (apparel, totes, linens, etc.)? |
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Of course you may. In fact if the same design is used on every item (or the large majority of items), along with the same thread choices, the order may qualify for discounted pricing (volume discounts).
Discounts begin at 12 items. You may combine items of the same style and embroidery location. So, you can order a combination of sizes, colors, and youth, ladies, men’s style plus a variety of brands. For example, if you order 12 long sleeve royal blue polo’s, 12 short sleeve red Polo’s, 6 Youth green polo’s, and 6 pink Ladies Polo’s, you are entitled to receive the volume discounts on the embroidery. Volume discounts on the actual apparel are within a family of products. For instance, within the same style you can choose ladies, men’s, youth, and a variety of sizes and colors to meet the minimum requirements for discounts. That is, you cannot choose 3 fleece blankets, 4 baby blankets, and 5 t-shirts to meet the requirements for quantity discounts. You can, however, purchase 3 green men’s polo’s, 4 white ladies polo’s, and 5 black youth polo’s. No set-up fee for hats if 12 or more are ordered. |
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Can I send in my own items to be embroidered? |
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Yes. However, the cost of the embroidery is will be twice the cost of the same embroidery on one of our items. This increase in price is due to the additional risk involved in embroidering on items that we do not supply and therefore, cannot control the quality of. In addition, it is the nature of the business that the machine can periodically (<0.005%) damage a product. When this occurs, our liability is limited to refund the cost of embroidery for that item. We also generally recommend that the customer supply 2 – 3% more product than their order calls for (typically called underrun/overrun) or the customer must accept possible shortages or supply replacements. Small, custom jobs require that we use extra care, too. These jobs may be very personal items that are difficult to replace or one of a kind family heirlooms. Again, our liability is limited to refund the cost of embroidery.
To send in your own items for embroidery, please send an email to Designwizardinc@aol.com or call us at 330-468-0208 for instructions. Please note that our customers generally find it more cost effective and less hassle to purchase items from us directly because the item cost is similar to what they are paying from someone else, they can save the postage or delivery charge of items shipped to us, and the embroidery is half of what is charged for embroidering on their items. If you buy in volume, we have access to many manufacturers and suppliers. Because of this we cannot possibly list all of them on this site. If you are interested in a particular brand, style, or type of item not listed on our website, drop us an email to Designwizardinc@aol.com or call us at 330-468-0208. If we don’t currently carry it, we will do our best to find it for you. |
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How soon will my embroidery order arrive? |
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Orders typically ship from our Northfield, OH office within 7 – 10 days after you approve the design. Stock designs and Text Only designs are automatically approved when you place the order. Remember to factor in shipping time when estimating your order delivery. Ground shipping takes 3 – 5 days, other shipping methods take less time.
For uploaded designs, you will need to approve the design before we stitch it on garments. This process usually takes 4 – 5 days, depending on the method of approval. Some customers require a stitched sample, which will be billed at the single unit rate, others only need to see the electronic version via e-mail. The method of approval you choose greatly affects the time it takes to complete your order. |
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How will I receive my order? |
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We will deliver to your door (save your time & gasoline). Ground shipping is the least expensive. If you are shipping items to us, send us an e-mail so we can provide the cost. All orders require deposits and/or prepayment prior to shipping. You can send a cashier’s check for orders over $300.00 with your order or pay with a credit card (we accept Master Card, Visa, and Discover). Standard UPS shipping rates will apply on the return shipment. |
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Where are you located? |
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We are located in Northfield Center, Ohio. This is a residential area and you cannot pick up items directly from this location. |
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Can I get a sample of an item I’d like embroidered or personalized? |
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Generally, no. We do our best to keep our prices as low as possible. To do this, we do not add the overhead of returns or exchanges into our pricing, nor do we carry an extensive inventory of additional items. If you are concerned about a size or fit, please give us a call. We will do what we can to guide you into getting the apparel that meets your needs. If you absolutely must try on a garment, please visit your local store where they keep plenty of inventories in different sizes for your convenience. In the instance where you are still concerned, we can arrange to provide a sample of the item at the single unit cost plus shipping. This cost will be refunded and applied as a credit to the final cost of your embroidery when the item is returned in the same new, unmarred condition. Please factor in the additional time for this exchange in when estimating how long it will take to receive your items. |
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Can I get an actual embroidery proof? |
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Yes. First we will send you a scanned image of the embroidery for your approval. If you still need an actual embroidery proof, we can stitch on a sample sheet at the single unit cost and mail it to you. |
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How do I select a thread color for personalization or monogramming? |
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Our basic colors are listed on the drop down menu when you select embroidery category, then select personalization. These are our basic colors. We have many more colors than we can list. If you have a special request, please type it in the comment section when checking out of the shopping cart. We can also match Pantone Colors. If we don’t have your color in our stock of over 100 colors, the cost for matching a pantone color is $25.00. |
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Which typefaces or fonts are available with embroidery? |
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We can stitch just about any true type font and have listed some of our most common fonts for personalizing. If you have a special request that is not listed, please type in the font style in the comment section when checking out of the shopping cart. We will do our best to accommodate you. If, for some reason, we are not able to honor your request, we will contact you via email for further instructions. |
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How do I pick a location for embroidery? |
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If you don’t
specifically reference a location, we will place it in the most frequently used
location. The locations you can apply an embroidered design to vary by the type
of garment or accessory and also by the size of the embroidery design itself.
Most people choose to embroider in the primary location, since it is the most
visible, however there is no limit to the number of locations to embroider. The
embroidery chard is based on the number of locations on different types of
apparel. For example:
Type of Item |
Primary Location |
Secondary Location |
Locations Available by Special Request |
Short Sleeve Shirt |
Left Chest |
Left Sleeve |
Right Chest, Center Back |
Long Sleeve Shirt |
Left Chest |
Center Back |
Right Chest, Upper or Lower Arm |
Baseball Cap |
Center Front |
Center Back over Clasp |
Left Side |
Bag |
Center Front |
Center Back |
Call for other options |
Blanket |
Lower Corner Straight |
Lower Corner Diagonal |
None |
Kids/ Infant Apparel |
Front Chest |
Center Back |
Call for other options |
Apron |
Center |
None |
None |
Linens & Towels |
Center |
None |
None |
Robes |
Left Chest |
Right Chest |
Call for other options |
For additional items not listed, please contact
us if you are unsure of placement prior to ordering. |
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Are there any setup fees? |
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We do not charge setup fees for stock designs that are unmodified. There is a minimum digitizing fee/deposit of $50.00 that is charged when you upload your custom logo to transform the art into an embroidery file. This fee will be applied to the final cost of your digitizing once the artwork is converted to a form our machines can read. All digitized files will be maintained on our site. This will allow you to reorder additional quantities or items in the future without having to pay another digitizing fee. Personal monograms can be designed for you as well, with a minimum charge of $25.00, paid in the form of a deposit at the time a custom monogram design is requested. |
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How can I make sure my design will digitize and embroider well? |
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You need to provide us with the best artwork you have available. We can accept JPG, GIF, TIF, WPG, and WMF files via our upload design feature. If needed, you can send other formats via e-mail or snail mail. If you have information about Pantone colors and logo sizes, be sure to include that information in the “notes” section of your order. Also, feel free to use the “notes” area during checkout to list any special requirements you may have. Keep in mind that it is difficult, if not impossible, to digitize from items such as business cards, letterhead, etc. due to the sizes of the artwork. By the time the size is increased to allow the various points to be plotted, the artwork is too distorted to work from.
Also, please keep in mind that letters must be at least 0.25 inches tall to sew out properly and be legible. In addition, many stock designs are too large for items with restricted areas in their placement, such as caps, left chest logos, etc., so be aware of the dimensions. In general, logos & designs for caps should be no larger than 2.00”H x 4.00”W and left or right chest logos should be kept to less than 3.5” in each direction. Most digitized designs, whether stock or custom, can be increased or reduced approximately 10% without suffering significant changes in coverage or distortion. Also remember that, in general, the larger the design, the higher the stitch count and the higher the cost for application.
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What type of threads do you use in the embroidered designs? |
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There are two main types of threads used for embroidered designs, polyester and rayon. Rayon produces the best looking embroidered designs, however it can be prone to breakage during stitching, can loose it’s color over time with exposure to sunlight or repeated, frequent washings, especially if the apparel will be exposed to bleach, and it is slightly less durable than polyester. Polyester is quite durable, is colorfast and can maintain its color if the garment is bleached during washing, and holds up better when subjected to numerous, frequent washings. As a general rule, we recommend the use of polyester for all youth applications, for uniforms that will be washed frequently, especially if bleach will be used or if washing will be done by a commercial service. Otherwise, the choice is up to the consumer. Unless specified, all apparel will be decorated with polyester threads. |
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What brands of garments do you use? |
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We can use just about any quality garment that is available, including Jerzees, Gildan, Lee, Haines, Outer Banks, Fruit of the Loom, Port Authority, and also the higher-end brands such as Devon & Jones, etc... As a general rule, we use highest quality, cost effective goods for our customers. If you have a particular brand or style in mind, please let us know and we will accommodate you if at all possible. In an effort to control the cost of the goods we provide our customers, the prices we quote are for the highest quality brand available at an affordable price. At this time, in most cases, that brand is Gildan. Again, if you would prefer a different brand or a specific style (i.e., 50/50 instead of 100% cotton, pique instead of jersey knit, etc.) please make sure to state your preference or we will default to our preferred brand and style. |
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What do you charge for embroidery items? |
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See Price Chart |
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What is Embroidery Digitizing and what is the cost? |
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Digitizing is the process of taking a piece of artwork or clip art and converting the design into digital stitches (commands) that stored in a computer file that our machine can read/understand. Design Wizard Inc. charges $7.00 per 1000 stitches, with a minimum charge of $50.00. To begin digitizing a design, a charge of $50.00 will be collected and you will be charged for the difference upon completion of an approved design. |
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How do I pay for Embroidery Digitizing? |
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Click on the Digitizing box or menu choice. To get started the fee is $50.00. The final price is based on the stitch count. The cost is $7.00 per 1,000 stitches. The minimum charge for digitizing is $50.00 so you will only owe the difference once you approve the design. When checking out, choose your desired payment method. We accept Discover, MasterCard, and Visa. You can type any additional instructions in the comment section when checking out.
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How long does it take to get my design digitized? |
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We will generally have a design digitized and ready for your approval within 2 business days. However, if you require your design to be ready quicker, we will try to accommodate you if possible. Rush delivery charges may apply, depending on the complexity of the design. Please note in the comments section at checkout if you wish to get the item digitized quicker. We will contact you via email to let you know if we can accommodate your request and whether or not any additional charges would apply prior to beginning the digitizing process. |
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Can I request an estimate before ordering Embroidery Digitizing? |
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For us to give you an accurate estimate we must complete the digitizing process, so we must require the $50.00 deposit to begin any work. However, we have many logos on line with the stitch count noted. You can compare your design to others to arrive at an estimate bases on $7.00 per 1,000 stitches for digitizing. Go to the embroidery category then click on logo designs. |
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What if I have a design that is already digitized? |
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If we originally digitized the design, you will not be charged again for this design. Minor edits (up to 20% of the design) to the digitized design will cost $25.00; major edits (21—75%) cost $45.00, regardless of the stitch count. If changes are made to > 75% of the design, we consider it a new design and the regular digitizing fees will apply. We are very careful about designs that are digitized by others and we will only stitch out designs from other sources after approval of our digitizer(s) and/or operator(s). |
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What is contract embroidery? |
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Contract embroidery is work done by a professional embroiderer on items or material supplied by a business that resells these items. We do not typically provide contract embroidery. |
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What is your return policy? |
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We cannot accept returns on decorated, worn, washed, or discounted/discontinued garments under any conditions. Nor can we accept returns on Trade Organization or exchanged garments.
Please call if you have any issues with a shipment and we will make every attempt to rectify the situation. We pride ourselves in our service so we are greatly interested in your comment & ensuring that you are pleased with your purchase. In the event that we made a mistake or a manufacturing defect exists, please call before you return items for instructions and an authorization number. All returns are subject to a 25% restocking fee and you are responsible for the return shipping. We always suggest that you review the manufacturer’s specifications for care instructions and expected shrinkage. Digitizing art charges cannot be reimbursed for any reason. |
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My child loves Bob the Builder & I’d like to have it stitched on a shirt. Can you do this? |
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Yes, but not legally. Copyright laws apply to embroidery as well. We can provide original digitizing for you, a stock design, a digitized design of artwork to which you have the authorization to use, or your original artwork. We cannot and will not violate copyright laws. |
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How accurate is the preview I see in on my computer screen? |
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Our site technology gives you a good look at the end result of your design. However, every computer monitor displays colors a bit differently, so the colors of your actual design may not match perfectly with what you view on the screen. The embroidery process is inherently imperfect, and slight variations from item to item inevitably exist. But please don’t worry! Trust that we will produce embroidered apparel that looks great and doesn’t disappoint! Feel free to use the Notes feature to pass on any special requests or concerns to the Production department. |
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May I cancel an order? |
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You probably won’t have time. We place your order with the distributor by the end of the business day and it arrives in our location in 1 to 4 days. If you cancel an order, then you must pay a restocking fee of 25% (which the distributors charge us) plus the shipping back to the distributor. Please be sure before you place your order because in order to have a very fast turn around, the process must start immediately. It is our goal to provide affordable, quality embroidery & personalized gifts. This is a very competitive business and margins are not high, so be confident of your purchase decision. It costs everyone to reverse a purchase. |
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I still have questions. How can I contact a real person? |
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Call us at 330-468-0208 or send an email to Designwizardinc@aol.com |
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